Thanks to I’m InTouch GoMail!!

“I went on a cruise trip to the Bahamas during the holidays. While relaxing at the pool facing the ocean, a beep came in notifying me that I had an incoming email. Since I’m InTouch will only notify me when email arrives from my important customers, I opened up the email realising that I had forgotten to send an important PDF to my client before the holiday. I replied via I’m InTouch GoMail and attached the PDF file from my office computer. DONE!!


Very little cellular data has been used since I’m InTouch GoMail basically instructed my Outlook in my office PC to do the job. The PDF file was also being sent from my office PC without having to upload it to any third party cloud. This has not only reduced data usage (which is outrageously expensive on a cruise ship) but also made me feel secure with maximum privacy.

I can really enjoy a long vacation with the peace of mind that I can still handle emergency matters remotely with I’m InTouch”.

Alex P (Tampa Florida 2017-01-06).

Stay InTouch During the Holiday!!

Get I’m InTouch and its perfect companion free apps of I’m InTouch Go and I’m InTouch GoMail for your staff in time for the Holidays. For a limited time we are offering 50% off on new annual subscription.


Simply enter the Promo Code: HOLIDAY2016 when you subscribe. This Promo Code expires on Jan 15th, 2017 .

Tired of Receiving Notification of Junk Mails?

If you are one of the hundreds of millions public email users who want to be notified whenever an email arrives but are tired of receiving notification of those Junk Mails or unimportant messages, you should try our I’m InTouch GoMail free app for iPhone and Android devices.

Make no mistake. Notificaiton is a great feature because you want to know immediately when an important message arrives. However, no email filter is perfect so your inbox is always filled with important messages along with unimportant ones as well as some junks. Enabling notification to your mobile device means you will receive a beep whenever something arrives into your inbox whether it’s an urgent one or not, or even junks.

I’m InTouch GoMail allows you to setup a “notification list”. It actually verifies the sender’s address in the Inbox of your Outlook and intelligentlys send out notification only if the address is in your “notification list”. For example, you have entered “” onto the notification list. Then only messages sent from this email address will trigger a notification to your mobile device.Notification

Extend your Summer Holiday with I’m InTouch v9.62

Summer Holiday is around the corner! With I’m InTouch you can go on a vacation “hassle free”. No need to lug a laptop and you can go through security check faster at the airport. Access the files, emails, web camera and everything on your computer any time you want, as if you were sitting in front of it. With I’m InTouch you can “extend” your holiday with the peace of mind that you can still be productive and responsive if you need to. Our new I’m InTouch v9.62 and I’m InTouch GoMail app with enhanced performance have just been released in time for your Summer Holiday.

I’m InTouch GoMail Now Supports Foreign Languages and Emojis

With the ever expanding global nature of the computing industry a new version of I’m InTouch (v9.6) has been released to support Foreign Languages and Emoji when users are using our free I’m InTouch GoMail app to remotely manage their Outlook emails on their computers from a mobile device:

1) Compose emails in any language
2) Compose emails using emoji characters
3) Read emails in different languages and emoji on your mobile device
4) Attach files on your computer that have file names in different languages
5) Save inbound attachments that have file names in different languages onto your computer’s local/network drives


Why do I need GoMail if I already have a built-in Mail app on my device?

I’m InTouch GoMail is a revolutionary app that can mobilize your Outlook.  It has the following killer features that your built-in Mail app lacks:

  1. Compose emails with attachments from your computer’s local/network drives
  2. Save inbound attachments onto your computer’s local/network drives
  3. Notifications for emails received from selected senders or you can opt for “All”

If you have an office environment whereby your Exchange server is managed by a service provider (e.g. your Outlook is a POP/SMTP client or Exchange Online client), you will have the following additional advantages by using I’m InTouch GoMail:

  1. Everything you compose remotely using I’m InTouch GoMail will automatically be recorded in your Outlook’s Sent Items.  No more synchronization is necessary.
  2. You can have greater security and privacy by keeping all your emails on your Outlook instead of leaving them on your provider’s server for mobile access.
  3. You do not need to pay your provider any email storage fee.

The Ultimate Mobile Email!!

Available for free from Apple AppStore and Google Play, I’m InTouch GoMail is an app that mobilizes your Outlook and lets you keep all your inbound and outbound emails securely on your own computer.

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This means from your mobile device you can insert attachments from your computer or save inbound attachments onto your computer without having to leave them on any third party’s cloud storage. Hence, it maximizes data security/privacy with no third party storage fee.

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Since I’m InTouch GoMail actually remote controls your Outlook at the office computer to read and send emails, no attachment files or emails are stored on your mobile device.  This not only saves a lot of data usage but also being ultimately secure because nothing is compromised even if your mobile device is stolen.

With a smart notification feature, you can configure your I’m InTouch GoMail to receive real-time alerts at your mobile device when emails from certain pre-defined senders arrive at your Outlook.  This means no more alert on unimportant or junk mails.

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Before you can use I’m InTouch GoMail, you must first activate your Outlook computer to become I’m InTouch-enabled. The activation process is as easy as 1-2-3. Simply click here to create a Free Account. Then from the computer you wish to activate, go to Login to the I’m InTouch account you have just created and follow the on-screen instructions to activate the Outlook computer.

Why Do Technical Support Remotely?


Customers’ problems relating to computers or applications can now be solved by a remote technician or agent instantly in a cost-effective way.  Remote support means accessing your client’s computer remotely to do system modifications, updates or fixes.  Of course, it requires certain skills and tools, such as I’m OnCall.  I’m OnCall is a secure online help desk software which allows organizations to offer remote support over the Internet to their customers.

Why remote support is an appealing alternative to traditional on-site support?

-          Going on site requires too much travelling time.

-          Going on site is too expensive.

-          A fix needs to be done in minutes, not hours.

-          Reduces the support response time which will reduce customers’ down time.

-          Allows you to support more customers located in different geographical area

-          Customers’ premises may not be readily accessible (security policy, night time, etc.).

-          Technicians can provide remote support from their mobile devices.

I’m OnCall lets you setup a temporary connection to your customer’s computer without any pre-installed software. You can quickly and efficiently resolve your customers’ technical and IT support issues by remotely controlling their computers.  Plus, your agents can login from anywhere in the world to support your customers, saving you time and travelling cost.

Do you know you can provide world-class Live-Chat support to your customers within minutes?  I’m OnCall gives you private URLs for embedding onto your web site.  Simply implement a Live-Chat button with the given URL on your web site, your customers can then request to chat with an agent easily.  Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times.  With its low cost shareable licensing plan and versatile features, I’m OnCall provides you with an ideal tool to offer remote support to your customers.

Replace Your Telephone Conference Tool with I’m InTouch Meeting?

I’m InTouch Meeting lets you conduct online meetings, share your desktop screens with your attendees, transfer files, chat, etc., etc. On top of being a web conferencing software, do you know that you can actually replace your companies’ traditional telephone conferencing tool with I’m InTouch Meeting by using its “Phone-Only” meeting option?
The “Phone-Only” option allows moderators to conduct just phone conferences without using the computer exactly the same as the conference lines offered by telephone companies.
The main advantages of I’m InTouch Meeting’s Standalone Phone Conference feature are:
- One user interface to learn for scheduling/administrating both phone only and web conferences.
- Low flat monthly rate for unlimited usage.
- Instant log records with all the details you need for accounting/statistics purpose.
- Meeting ID (i.e. Conference ID) can be changed each time
Moderators can have the flexibility of assigning different Meeting IDs to each event.
- Password can be changed each time.
Moderators can also change the passwords for different events as well.

In summary, you can replace your traditional phone conferencing tool with I’m InTouch Meeting that provides you with a cost effective all-in-one online meeting and “Phone-Only” conferencing product.

I’m OnCall Free vs Paid

I’m OnCall is a cost-effective, secure online help desk software which allows organizations to offer remote support over the Internet to their customers. The two flavours of I’m OnCall are the free version and the paid version. So what is the difference between the two?

Free Version Features:

Remote Control


Paid Subscription Features:

Remote Control – As a support agent, nothing is more effective than temporarily taking remote control of your customers’ computers to resolve their technical issues. In addition to controlling the screen you may also do remote file transfer.

Live Chat –  This essentially can eliminate your customer service phone lines. Your customers can submit live chat requests through a queue (clicking the Live-Chat button on your web site embedded with an URL given to you by I’m OnCall). Your agents simply pick up requests and perform real-time live chat with the customers via the Internet. Your customers may leave call-back requests if the queue is busy.

Simultaneous Live Chat session – Agents can chat with many customers at the same time.

File transfer – Provides the interface to transfer files and folders between your local computer and the customer you are supporting (the Remote Computer).  Select the file(s) or folder(s) you wish to transfer from either the Local or Remote Computer window pane by selecting the file(s) or folder(s) icon, and then drag and drop to the appropriate folder of either the Local or Remote Computer. You can select one or more files in the same folder.  You can also delete file(s) and folder(s) or create new folders on either of the two computers.

Branding (banner, photo, etc.) -A wide range of customization options including customizing your banner, agents’ photos, etc. on the support session page are available in I’m OnCall.

End-of-session survey – At your option, I’m OnCall can conduct a Customer Satisfaction Survey for you after each Live-Chat session.  Information such as speed, knowledge, politeness, communication, effectiveness, and whether issues have been resolved can be collected.  You can effectively use these statistics to measure performance of your agents.

Detailed support log and history – Under the History tab, you can view all your closed Incidents or establish some search criteria. Create your search criteria and click “Search”.  All filtered records will be displayed. This is very useful when you need to create reports on the remote control activity services that you have provided to a particular customer.

Shareable license – All you will be paying is a low monthly/annual connection license fee. There is no limit on the number of agents you can set up to share the licenses as long as the simultaneous connections do not exceed the number of licenses subscribed.

Central administration – After logging into your I’m OnCall account you will see the Menu tabs located at the top of each screen. The menu tabs allow you to navigate I’m OnCall easily and are presented based on your assigned user privileges. This gives you a centralized view of all the settings and features of I`m OnCall.


In summary, the free version benefits those who want a quick basic remote control session, with any details or added features. But for those who require more features with detailed tracking and then the paid version is the way to go. Either way, I`m OnCall provides an excellent support solution for any level of user.