Why do I need GoMail if I already have a built-in Mail app on my device?

I’m InTouch GoMail is a revolutionary app that can mobilize your Outlook.  It has the following killer features that your built-in Mail app lacks:

  1. Compose emails with attachments from your computer’s local/network drives
  2. Save inbound attachments onto your computer’s local/network drives
  3. Notifications for emails received from selected senders or you can opt for “All”

If you have an office environment whereby your Exchange server is managed by a service provider (e.g. your Outlook is a POP/SMTP client or Exchange Online client), you will have the following additional advantages by using I’m InTouch GoMail:

  1. Everything you compose remotely using I’m InTouch GoMail will automatically be recorded in your Outlook’s Sent Items.  No more synchronization is necessary.
  2. You can have greater security and privacy by keeping all your emails on your Outlook instead of leaving them on your provider’s server for mobile access.
  3. You do not need to pay your provider any email storage fee.

The Ultimate Mobile Email!!

Available for free from Apple AppStore and Google Play, I’m InTouch GoMail is an app that mobilizes your Outlook and lets you keep all your inbound and outbound emails securely on your own computer.

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This means from your mobile device you can insert attachments from your computer or save inbound attachments onto your computer without having to leave them on any third party’s cloud storage. Hence, it maximizes data security/privacy with no third party storage fee.

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Since I’m InTouch GoMail actually remote controls your Outlook at the office computer to read and send emails, no attachment files or emails are stored on your mobile device.  This not only saves a lot of data usage but also being ultimately secure because nothing is compromised even if your mobile device is stolen.

With a smart notification feature, you can configure your I’m InTouch GoMail to receive real-time alerts at your mobile device when emails from certain pre-defined senders arrive at your Outlook.  This means no more alert on unimportant or junk mails.

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Before you can use I’m InTouch GoMail, you must first activate your Outlook computer to become I’m InTouch-enabled. The activation process is as easy as 1-2-3. Simply click here to create a Free Account. Then from the computer you wish to activate, go to www.imintouch.com. Login to the I’m InTouch account you have just created and follow the on-screen instructions to activate the Outlook computer.

Why Do Technical Support Remotely?

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Customers’ problems relating to computers or applications can now be solved by a remote technician or agent instantly in a cost-effective way.  Remote support means accessing your client’s computer remotely to do system modifications, updates or fixes.  Of course, it requires certain skills and tools, such as I’m OnCall.  I’m OnCall is a secure online help desk software which allows organizations to offer remote support over the Internet to their customers.

Why remote support is an appealing alternative to traditional on-site support?

-          Going on site requires too much travelling time.

-          Going on site is too expensive.

-          A fix needs to be done in minutes, not hours.

-          Reduces the support response time which will reduce customers’ down time.

-          Allows you to support more customers located in different geographical area

-          Customers’ premises may not be readily accessible (security policy, night time, etc.).

-          Technicians can provide remote support from their mobile devices.

I’m OnCall lets you setup a temporary connection to your customer’s computer without any pre-installed software. You can quickly and efficiently resolve your customers’ technical and IT support issues by remotely controlling their computers.  Plus, your agents can login from anywhere in the world to support your customers, saving you time and travelling cost.

Do you know you can provide world-class Live-Chat support to your customers within minutes?  I’m OnCall gives you private URLs for embedding onto your web site.  Simply implement a Live-Chat button with the given URL on your web site, your customers can then request to chat with an agent easily.  Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times.  With its low cost shareable licensing plan and versatile features, I’m OnCall provides you with an ideal tool to offer remote support to your customers.

Replace Your Telephone Conference Tool with I’m InTouch Meeting?

I’m InTouch Meeting lets you conduct online meetings, share your desktop screens with your attendees, transfer files, chat, etc., etc. On top of being a web conferencing software, do you know that you can actually replace your companies’ traditional telephone conferencing tool with I’m InTouch Meeting by using its “Phone-Only” meeting option?
The “Phone-Only” option allows moderators to conduct just phone conferences without using the computer exactly the same as the conference lines offered by telephone companies.
The main advantages of I’m InTouch Meeting’s Standalone Phone Conference feature are:
- One user interface to learn for scheduling/administrating both phone only and web conferences.
- Low flat monthly rate for unlimited usage.
- Instant log records with all the details you need for accounting/statistics purpose.
- Meeting ID (i.e. Conference ID) can be changed each time
Moderators can have the flexibility of assigning different Meeting IDs to each event.
- Password can be changed each time.
Moderators can also change the passwords for different events as well.

In summary, you can replace your traditional phone conferencing tool with I’m InTouch Meeting that provides you with a cost effective all-in-one online meeting and “Phone-Only” conferencing product.

I’m OnCall Free vs Paid

I’m OnCall is a cost-effective, secure online help desk software which allows organizations to offer remote support over the Internet to their customers. The two flavours of I’m OnCall are the free version and the paid version. So what is the difference between the two?

Free Version Features:

Remote Control

 

Paid Subscription Features:

Remote Control – As a support agent, nothing is more effective than temporarily taking remote control of your customers’ computers to resolve their technical issues. In addition to controlling the screen you may also do remote file transfer.

Live Chat –  This essentially can eliminate your customer service phone lines. Your customers can submit live chat requests through a queue (clicking the Live-Chat button on your web site embedded with an URL given to you by I’m OnCall). Your agents simply pick up requests and perform real-time live chat with the customers via the Internet. Your customers may leave call-back requests if the queue is busy.

Simultaneous Live Chat session – Agents can chat with many customers at the same time.

File transfer – Provides the interface to transfer files and folders between your local computer and the customer you are supporting (the Remote Computer).  Select the file(s) or folder(s) you wish to transfer from either the Local or Remote Computer window pane by selecting the file(s) or folder(s) icon, and then drag and drop to the appropriate folder of either the Local or Remote Computer. You can select one or more files in the same folder.  You can also delete file(s) and folder(s) or create new folders on either of the two computers.

Branding (banner, photo, etc.) -A wide range of customization options including customizing your banner, agents’ photos, etc. on the support session page are available in I’m OnCall.

End-of-session survey – At your option, I’m OnCall can conduct a Customer Satisfaction Survey for you after each Live-Chat session.  Information such as speed, knowledge, politeness, communication, effectiveness, and whether issues have been resolved can be collected.  You can effectively use these statistics to measure performance of your agents.

Detailed support log and history – Under the History tab, you can view all your closed Incidents or establish some search criteria. Create your search criteria and click “Search”.  All filtered records will be displayed. This is very useful when you need to create reports on the remote control activity services that you have provided to a particular customer.

Shareable license – All you will be paying is a low monthly/annual connection license fee. There is no limit on the number of agents you can set up to share the licenses as long as the simultaneous connections do not exceed the number of licenses subscribed.

Central administration – After logging into your I’m OnCall account you will see the Menu tabs located at the top of each screen. The menu tabs allow you to navigate I’m OnCall easily and are presented based on your assigned user privileges. This gives you a centralized view of all the settings and features of I`m OnCall.

 

In summary, the free version benefits those who want a quick basic remote control session, with any details or added features. But for those who require more features with detailed tracking and then the paid version is the way to go. Either way, I`m OnCall provides an excellent support solution for any level of user.

Can Remote Access Benefit Your Business?

Remote desktop is one revolutionary service which has changed the whole computing industry. It allows users to access their computers anywhere and anytime through the internet. This has facilitated companies to enhance the productivity of their work force dramatically.

Which issues should managers consider when implementing this technology for their business?
1. Technology Issues:
Sometimes, there are several security and firewall configurations required to give access to employees working from home. Then there is the cost of VPNs which can get high depending on the number of remote workers. With I’m InTouch, there are no hardware compatibility issues or gateway/firewall settings that need special configuration. Simply install it on the employees’ host PCs and all they need is a browser to access our simple web interface. And with our 3 layers of authentication and encryption standards, security is not an issue. Also there is a huge cost saving when using I’m InTouch versus a VPN, again saving the business money.

2. Business Issues:
The more employees a business has, the larger the office space it requires. By having them work from home, the office space does not need to be as large and money can be saved. Moreover, I’m InTouch allows employees to remain productive while travelling. It avoids confidential or sensitive data to be taken out of the company since there is no need to copy data onto a laptop or USB drive anymore. Employees can access any file, any data on their office PCs anytime. Everything remains in the office premises. Data loss when your laptop is being stolen will no longer happen.

 
In summary, when looking at the high costs of having remote workers with VPN connections, I’m InTouch makes much more sense to a business. It really saves a lot of hassles and money for your business when implementing a remote workforce.

What is I’m InTouch Meeting?

I’m InTouch Meeting is a cost-effective, fast and yet powerful on-line meeting, web conferencing, and phone conferencing tool.  With I’m InTouch Meeting, you can easily meet colleagues at different geographical locations and make real time conversations.  Not only will you save time in travelling, you will also save time and money on booking venues, hotels and transportation.  It’s easy to use and you can be up and running meetings & conferences in minutes.

Features

Shareable Licenses – You can create an unlimited number of web conferencing users under your account even you have only 1 subscribed license. When an employee needs to start a meeting, he/she simply uses one of the available licenses from the pool.  This allows corporate subscribers to start with a small number of licenses and add more when they see their existing licenses being fully utilized.

Real-time Screen Sharing – You can host live online meetings, share your desktop screen with all your attendees and allow them to collaborate – all in real-time. Powerful tools such as attendees list, real time chat window, attendees invitation controls, pause/re-start screen sharing, etc. are just clicks away.

Integrated Phone Conference – The moderator can provide a free unlimited telephone conference access number for the attendees to join. This means that they can be on a phone conference while sharing their computer screens. The toll-free option is available at a minimal additional fee.

Standalone Phone Conference – A phone conference can be conducted without involving the computer. In other words, you can use I’m InTouch Meeting to replace your standard plain phone conference line, plus having the flexibility of assigning different Meeting IDs and passwords for different events.

Whiteboard (Annotation) -The moderator and attendees can draw on the moderator’s screen with different color of annotations to identify their ideas. In other words, an attendee can easily point something out on the screen to draw emphasis on certain discussion point.

Attendees’ Access Rights Control – The moderator can control each attendee’s access rights before or during an online meeting session (e.g. assign or revoke a web conferencing attendee the ability to control the moderator’s screen).

File Transfer – The moderator and attendees can exchange files during an online meeting, online seminar, online training, etc. regardless of the file type or size. This means that you will not have the same issue of what files you can or cannot send as with email systems.

Remote Printing – An attendee can print from the moderator’s computer to his/her computer during an online meeting, online seminar, online training, etc. There is no setup or configuration required. Your attendees simply need to click Print and the document will be printed to their local printers.

Text and Audio Chat (VoIP) -The moderator and attendees can exchange ideas via a common chat window that supports both text and voice (online conference call).

Administrative/Statistics Tools – Powerful tools allow the Administrator to manage meetings, review historical sessions, manage users, customize invitation email, etc.

In summary this feature-filled product is the ideal online meeting software for all business and non-business functions.  Remove geographical boundaries and increase your productivity by using I’m InTouch Meeting!

Benefits of the New I’m InTouch v9.5

01 Communique has just released a major update for its remote desktop product I’m InTouch.  This new version has lots of feature and performance enhancement.  Following are the highlights:

1.   The new v9.5 compliments the brand new I’m InTouch GoMail v1.0 app.

I’m InTouch GoMail is a revolutionary app that can mobilize your Outlook*.

You can now send email from your mobile device with attachments easily. Plus it is FREE!

Advantages of I’m InTouch GoMail:

- Read your Outlook Inbox on your mobile device

- No more storing of emails on your ISP and risk of a privacy breach

- Get notification of new emails received at your Outlook on your mobile device

- Insert attachments from your computer without leaving them on any cloud

- Save inbound attachments onto your computer

- Send/Reply/Forward activities completely logged on your Outlook

Stay tuned for the soon release date of I’m InTouch GoMail!

2.    Brand new notification mechanism compatible with most mobile devices (i.e. iPhones and Android phones) that has the new I’m InTouch GoMail app installed.  Once you have started using the GoMail app, you will be able to get notification of new emails received at your Outlook on your Apple or Android device.

3.   Improved compatibility with Google Chrome and Firefox which streamlines the starting procedures of a remote session of I’m InTouch

4.   Newly introduced “Post-trial Free Usage” period with limited features. This will allow a trial user to continue using I’m InTouch past the trial period for FREE but with limited functionalities (remote desktop will not be available past the trial period).

*Your Outlook computer must be I’m InTouch-enabled. You need to install the latest version of I’m InTouch v9.5 on your Outlook computer in order to use the I’m InTouch GoMail app on your mobile device.

This major update brings lots of benefits to current and new users of the I’m InTouch remote access software.
For current subscribers, please obtain your free upgrade by going to your I’m InTouch-enabled computer and right-click on the “Green Satellite” on the taskbar. Select “Run Update Now”.

I’m InTouch Meeting – More than just an Online Meeting Product

Nowadays, making conference calls and on-line meetings are essential everyday activities for many businesses with clients and offices in different geographical area.  It is evident that there are great time and money savings if employees are able to communicate efficiently and hold engaging meetings without leaving their offices.  With I’m InTouch Meeting, not only will you save time in travelling, you will also save money in booking venues, hotels and transportation and thus increasing productivity of your workforce.

Sometimes conference calls are sufficient and you may want to have a meeting via the phone only.  Typically you will need a separate phone conferencing system.  With I’m InTouch Meeting, you can do both on-line meetings and a standalone phone conference easily and cost-effectively.

Standalone Phone Conference

You can use I’m InTouch Meeting to conduct a phone conference without involving the computer.  In other words, you can use I’m InTouch Meeting to replace your standard plain phone conference line, plus having the flexibility of assigning different Meeting IDs and passwords for different events.

IIT M-standalone phone conference

 

I’m InTouch Meeting gives you this flexibility for on-line and standalone phone meetings all in one solution.  Since the efficient use of technological resource plays a big role in the success of a business in any industry, incorporating a conferencing solution like I’m InTouch Meeting into your company can provide you with the edge that you have always been looking for.

More Than a Tool for Technical Support

Imagine having a single tool for your business that can handle your Technical Support, your Pre-Sales, and your General Customer Service enquiries. I’m OnCall is a very cost-effective tool that lets your business provide a centralized access point on its web site for customers to get help. It will ease tracking and communication between different departments and clients. Its newly implemented “Live Chat” and “Queuing” features will give customers a pathway to communicate with your company other than the phone.

Live Chat

The Live Chat feature of I’m OnCall can essentially eliminate your customer service phone lines. Customers can submit live chat requests by clicking the Live-Chat button on your web site which is embedded with an URL given by I’m OnCall.  Your agents simply pick up requests and perform real-time live chat with the customers via the Internet.  Customers may leave call-back requests if the queue is busy.

Queue Management

You can customize up to 3 URLs to embed into your web site to provide Live-Chat support to your customers.  For example, you may create a “Live-Chat (Pre-sales)” button, a “Live-Chat (After-sales)” button and a “Customer Service” button.  Each button embeds a different URL.  Different Live-Chat buttons will submit live-chat requests to a different queue.  You can assign different Agents to service different queues which is similar to how you would direct calls to different departments in a traditional phone support system.

Each queue can be configured differently to allow customers to submit a Live-Chat request to a particular Agent ID# (similar to entering an extension # in a traditional phone support system) or just submit a request for the next available Agent without specifying any Agent ID#.  (Please refer to the “Users Tab” section for details about configuring the Chat ID# for the Agents.)

You can configure the Greeting Message, the Disabled Message, and the Office-closed Message for each Live-Chat queue.  The Office-closed Message will be shown according to the Office Hour Settings.  You can also enter your greeting messages manually.

As you can see, I’m OnCall is a tool that not just works for Technical Support.  It is useful for other departments which need to deal with customers as well.  Keeping everything centralized will streamline your staff management, improve overall productivity and help you to provide good customer service.