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Can Remote Access Benefit Your Business?

Remote PC Software

Remote desktop is one revolutionary service which has changed the whole computing industry. It allows users to access their computers anywhere and anytime through the internet. This has facilitated companies to enhance the productivity of their work force dramatically.

Which issues should managers consider when implementing this technology for their business?
1. Technology Issues:
Sometimes, there are several security and firewall configurations required to give access to employees working from home. Then there is the cost of VPNs which can get high depending on the number of remote workers. With I’m InTouch, there are no hardware compatibility issues or gateway/firewall settings that need special configuration. Simply install it on the employees’ host PCs and all they need is a browser to access our simple web interface. And with our 3 layers of authentication and encryption standards, security is not an issue. Also there is a huge cost saving when using I’m InTouch versus a VPN, again saving the business money.

2. Business Issues:
The more employees a business has, the larger the office space it requires. By having them work from home, the office space does not need to be as large and money can be saved. Moreover, I’m InTouch allows employees to remain productive while travelling. It avoids confidential or sensitive data to be taken out of the company since there is no need to copy data onto a laptop or USB drive anymore. Employees can access any file, any data on their office PCs anytime. Everything remains in the office premises. Data loss when your laptop is being stolen will no longer happen.

 
In summary, when looking at the high costs of having remote workers with VPN connections, I’m InTouch makes much more sense to a business. It really saves a lot of hassles and money for your business when implementing a remote workforce.

What is I’m InTouch Meeting?

Online Meeting, Web Conferencing,

I’m InTouch Meeting is a cost-effective, fast and yet powerful on-line meeting, web conferencing, and phone conferencing tool.  With I’m InTouch Meeting, you can easily meet colleagues at different geographical locations and make real time conversations.  Not only will you save time in travelling, you will also save time and money on booking venues, hotels and transportation.  It’s easy to use and you can be up and running meetings & conferences in minutes.

Features

Shareable Licenses – You can create an unlimited number of web conferencing users under your account even you have only 1 subscribed license. When an employee needs to start a meeting, he/she simply uses one of the available licenses from the pool.  This allows corporate subscribers to start with a small number of licenses and add more when they see their existing licenses being fully utilized.

Real-time Screen Sharing – You can host live online meetings, share your desktop screen with all your attendees and allow them to collaborate – all in real-time. Powerful tools such as attendees list, real time chat window, attendees invitation controls, pause/re-start screen sharing, etc. are just clicks away.

Integrated Phone Conference – The moderator can provide a free unlimited telephone conference access number for the attendees to join. This means that they can be on a phone conference while sharing their computer screens. The toll-free option is available at a minimal additional fee.

Standalone Phone Conference – A phone conference can be conducted without involving the computer. In other words, you can use I’m InTouch Meeting to replace your standard plain phone conference line, plus having the flexibility of assigning different Meeting IDs and passwords for different events.

Whiteboard (Annotation) -The moderator and attendees can draw on the moderator’s screen with different color of annotations to identify their ideas. In other words, an attendee can easily point something out on the screen to draw emphasis on certain discussion point.

Attendees’ Access Rights Control – The moderator can control each attendee’s access rights before or during an online meeting session (e.g. assign or revoke a web conferencing attendee the ability to control the moderator’s screen).

File Transfer – The moderator and attendees can exchange files during an online meeting, online seminar, online training, etc. regardless of the file type or size. This means that you will not have the same issue of what files you can or cannot send as with email systems.

Remote Printing – An attendee can print from the moderator’s computer to his/her computer during an online meeting, online seminar, online training, etc. There is no setup or configuration required. Your attendees simply need to click Print and the document will be printed to their local printers.

Text and Audio Chat (VoIP) -The moderator and attendees can exchange ideas via a common chat window that supports both text and voice (online conference call).

Administrative/Statistics Tools – Powerful tools allow the Administrator to manage meetings, review historical sessions, manage users, customize invitation email, etc.

In summary this feature-filled product is the ideal online meeting software for all business and non-business functions.  Remove geographical boundaries and increase your productivity by using I’m InTouch Meeting!

Benefits of the New I’m InTouch v9.5

Cybersecurity

01 Communique has just released a major update for its remote desktop product I’m InTouch.  This new version has lots of feature and performance enhancement.  Following are the highlights:

1.   The new v9.5 compliments the brand new I’m InTouch GoMail v1.0 app.

I’m InTouch GoMail is a revolutionary app that can mobilize your Outlook*.

You can now send email from your mobile device with attachments easily. Plus it is FREE!

Advantages of I’m InTouch GoMail:

- Read your Outlook Inbox on your mobile device

- No more storing of emails on your ISP and risk of a privacy breach

- Get notification of new emails received at your Outlook on your mobile device

- Insert attachments from your computer without leaving them on any cloud

- Save inbound attachments onto your computer

- Send/Reply/Forward activities completely logged on your Outlook

Stay tuned for the soon release date of I’m InTouch GoMail!

2.    Brand new notification mechanism compatible with most mobile devices (i.e. iPhones and Android phones) that has the new I’m InTouch GoMail app installed.  Once you have started using the GoMail app, you will be able to get notification of new emails received at your Outlook on your Apple or Android device.

3.   Improved compatibility with Google Chrome and Firefox which streamlines the starting procedures of a remote session of I’m InTouch

4.   Newly introduced “Post-trial Free Usage” period with limited features. This will allow a trial user to continue using I’m InTouch past the trial period for FREE but with limited functionalities (remote desktop will not be available past the trial period).

*Your Outlook computer must be I’m InTouch-enabled. You need to install the latest version of I’m InTouch v9.5 on your Outlook computer in order to use the I’m InTouch GoMail app on your mobile device.

This major update brings lots of benefits to current and new users of the I’m InTouch remote access software.
For current subscribers, please obtain your free upgrade by going to your I’m InTouch-enabled computer and right-click on the “Green Satellite” on the taskbar. Select “Run Update Now”.

I’m InTouch Meeting – More than just an Online Meeting Product

Online Meeting, Web Conferencing,

Nowadays, making conference calls and on-line meetings are essential everyday activities for many businesses with clients and offices in different geographical area.  It is evident that there are great time and money savings if employees are able to communicate efficiently and hold engaging meetings without leaving their offices.  With I’m InTouch Meeting, not only will you save time in travelling, you will also save money in booking venues, hotels and transportation and thus increasing productivity of your workforce.

Sometimes conference calls are sufficient and you may want to have a meeting via the phone only.  Typically you will need a separate phone conferencing system.  With I’m InTouch Meeting, you can do both on-line meetings and a standalone phone conference easily and cost-effectively.

Standalone Phone Conference

You can use I’m InTouch Meeting to conduct a phone conference without involving the computer.  In other words, you can use I’m InTouch Meeting to replace your standard plain phone conference line, plus having the flexibility of assigning different Meeting IDs and passwords for different events.

IIT M-standalone phone conference

 

I’m InTouch Meeting gives you this flexibility for on-line and standalone phone meetings all in one solution.  Since the efficient use of technological resource plays a big role in the success of a business in any industry, incorporating a conferencing solution like I’m InTouch Meeting into your company can provide you with the edge that you have always been looking for.

More Than a Tool for Technical Support

Remote PC Software, Remote Support

Imagine having a single tool for your business that can handle your Technical Support, your Pre-Sales, and your General Customer Service enquiries. I’m OnCall is a very cost-effective tool that lets your business provide a centralized access point on its web site for customers to get help. It will ease tracking and communication between different departments and clients. Its newly implemented “Live Chat” and “Queuing” features will give customers a pathway to communicate with your company other than the phone.

Live Chat

The Live Chat feature of I’m OnCall can essentially eliminate your customer service phone lines. Customers can submit live chat requests by clicking the Live-Chat button on your web site which is embedded with an URL given by I’m OnCall.  Your agents simply pick up requests and perform real-time live chat with the customers via the Internet.  Customers may leave call-back requests if the queue is busy.

Queue Management

You can customize up to 3 URLs to embed into your web site to provide Live-Chat support to your customers.  For example, you may create a “Live-Chat (Pre-sales)” button, a “Live-Chat (After-sales)” button and a “Customer Service” button.  Each button embeds a different URL.  Different Live-Chat buttons will submit live-chat requests to a different queue.  You can assign different Agents to service different queues which is similar to how you would direct calls to different departments in a traditional phone support system.

Each queue can be configured differently to allow customers to submit a Live-Chat request to a particular Agent ID# (similar to entering an extension # in a traditional phone support system) or just submit a request for the next available Agent without specifying any Agent ID#.  (Please refer to the “Users Tab” section for details about configuring the Chat ID# for the Agents.)

You can configure the Greeting Message, the Disabled Message, and the Office-closed Message for each Live-Chat queue.  The Office-closed Message will be shown according to the Office Hour Settings.  You can also enter your greeting messages manually.

As you can see, I’m OnCall is a tool that not just works for Technical Support.  It is useful for other departments which need to deal with customers as well.  Keeping everything centralized will streamline your staff management, improve overall productivity and help you to provide good customer service.

Wakeup-on-LAN for Your Windows Can Save Energy and PC life

Remote PC Software,

Having a server at home is a great luxury. However having a computer running 24×7 is an extreme waste of energy. Turning it on and off manually is not very appealing too. Luckily we don’t need to do either any more. Your Windows PC can easily be configured to be shut down when not in use and with I’m InTouch, it can be woke up remotely upon access.

For companies that are environmental conscious, I’m InTouch’s Wakeup-on-LAN function will provide a great means to reduce energy usage.

How does the Remote Wake-Up feature work?

If you attempt to remotely access your computer which has been powered off, I’m InTouch will notify another I’m InTouch computer on your local network to send a wake-up signal to turn on your computer.  In order for remote wake-up to work, at least one computer on your network must be on and designated as the wake-up proxy in I’m InTouch to send the wake-up signal to other computers.

What are the requirements for Remote Wake-Up?

• A minimum of 2 PCs on the same wired network with the I’m InTouch client software installed. At least one PC must be designated as the Wake-Up Proxy and be powered on to wake up other computers on the network.

• The computer you want to wake-up must have a BIOS and a network card that support Wake-Up-On-LAN. This feature must also be enabled in both the BIOS and the network card properties in Windows.

• The administrator must enable the Remote Wake-Up function in the user settings page of the I’m InTouch computer you wish to power on and assign a Wake-Up password.

How do I enable Remote Wake-Up in my I’m InTouch administrator account?

1. Login to your administrator account from www.imintouch.com.

2. From the List of Computers page, check those computers of which Remote Wake-Up properties you wish to change and click the User settings/Activate link.

3. On the User Settings page, ensure that the Remote Wakeup feature has been enabled for each computer. We also recommend enabling the Remote Wake-Up Proxy option so that any computer on the same network can act as the proxy to wake up other computers. Remember, at least one computer has to have the Wake-Up Proxy enabled and be turned on in order for other computers to be remotely powered on.

Using our patented I’m InTouch Remote Wake up technology will ensure continuous compliance with your green IT policies, and take advantage of the cost savings in power management.

I’m InTouch Helps You Support Remote Workers

Remote PC Software

Do you have workers who travel frequently or often work away from the office setting? Given the proper resources, a computer, an Internet connection and access to the company’s internal network, more and more people are opting to work from home or other remote locations. All these remote workforce puts forward increasing challenges to your IT Service desktop support them.

Make Services Available 24/7

The more scattered your workforce becomes; the more crucial it is to provide services around the clock. With the I’m InTouch service, your remote staff would have 24/7 access to their host systems in the office. And with our patented technology, there is no need for costly VPNs to be configured and maintained.

Security Measures

Traveling workers also pose greater security threats, because their devices are constantly at risk of being lost, stolen, or broken. If they use I’m InTouch to remotely work on their office PC’s, all data remains secure on your office premise. They don’t need to duplicate files and data onto their laptops. So there is no worry about confidential information being leaked if their laptop/mobile devices are lost or stolen.  This along with the 256-bit SSL Data Encryption, Dual Login Passwords and other security measures, I’m InTouch provides you with a safe and secure remote access solution.

Managing remote employees has its challenges but with the I’m InTouch service, businesses can provide a tool that supports their remote workforce easily and efficiently.

Companies Increase Sales Using Webinars

Web Conferencing

Webinars are virtual meetings that connect people from anywhere in the world and are used for a variety of purposes. Webinars can be effectively used as sales promotions to present and publicize a new product or product line. In today’s “Hurry up because I do not have time to waste” world, the webinar has rapidly become a tool for business to increase productivity while reducing cost.

2008-05-18_edos_0035_bg5

To conduct a successful webinar, you need to be use a reliable webinar platform. I’m InTouch Meeting is that platform!

With our sophisticated, yet easy-to-use features, you can create an interactive learning environment with I’m InTouch Meeting within minutes. The benefits include:

  • Easy interface to send invitations and host web conferences
  • Simple participant login process
  • Unlimited on-line meetings for multiple users with no overage fees
  • Secure web conferencing with passwords, data encryption, session time outs and more
  • Interactive user features such as whiteboards, file transfers and remote printing

I’m InTouch Meeting will help your business attract a larger audience to pitch your product. It can be used for remote presentations and, solve potential client problems which helps convert leads to sales. I’m InTouch Meeting can also be used to conduct remote training and help building relationships with new customers. With a low monthly fee, you will find out the I’m InTouch Meeting is one of the most cost-effective web-conferencing solutions in the market today.

 

I'm OnCall

Benefits of Help Desk Software

Remote Support,

For those consultants and IT help pros who support multiple clients, not only can the standard model of on-site visits get tiresome, but it can be expensive and inefficient. That is why adding remote support to your service options can be a real boon to your business. Your clients will appreciate the timeliness and savings provided by this option. You will find the convenience brings a bit of sanity back into your work day too. I’m OnCall is a cost-effective, secure online help desk software which allows organizations to offer remote support over the Internet to their customers.

I’m OnCall helps improving your customer satisfaction ratings and competitive edges. You can expedite the time it takes to resolve a problem with our remote support technology while reducing your overall service cost.

Main Benefits of I’m OnCall

Remote Control – With the customer’s permission, a temporary remote control session is established with his/her computer. Any technical issue can be resolved with ease.

Live Chat – I’m OnCall gives you 3 customizable URLs for embedding into your web site. You can then easily implement a Live-Chat customer service feature on your web site within minutes. One agent can simultaneously chat with multiple customers to facilitate busy “call” volume. Not only that it is impossible to achieve with the traditional phone system, it can actually save cost by eliminating the need of installing numerous physical phone lines.

Customization – Enhance your professional image and branding with a customized banner on the support session page. It can include your company logo, slogan, agents’ photos, etc.

Incident Tracking – Your agents or service representatives will benefit from the incident logs. They will help your company to provide better service to your customers.

Customer Rating - An automatic post-session survey can be conducted to measure customer’s rating on the support service they have just received.

 

Working remotely sure makes the job easier in many ways. If you are planning to add remote support services to your organization, give I’m OnCall a try!!!

How To Add Attachments to Your Emails Remotely?

Remote PC Software

Have you ever been concerned about having all your emails stored at an ISP’s servers? Where once breached, all your private data is compromised. Or have you ever wanted to check an email that you received at your home PC while out on a remote location? How about adding an attachment from your local computer while composing an email remotely?

Now free, with our new I’m InTouch GoMail App, you will be able to View/Send/Reply/Forward Outlook emails from your IOS or Android device remotely and still have all your activities completely logged on your Outlook locally. Also you will receive notifications of new emails received at your Outlook to your Mobile device.  Plus, only with our new I’m InTouch GoMail App, you will be able to add attachments and save attachments to/from the local PC that you are accessing from your Mobile device.

With all your email activity kept locally, you will not have to worry about any privacy breach at your ISP.

 

How Do I Get the I’m InTouch GoMail App?

-          I’m InTouch GoMail can be downloaded for free from the Apple App Store or Google Play (Available in October!)

* Your Outlook computer must be I’m InTouch-enabled

How Does It work?

-          The I’m InTouch Desktop software must be installed on your host pc (The PC that you want to have access to remotely).

-          Make sure Outlook is configured as your mail client for I’m InTouch on this host pc.

-          From your mobile device, use I’m InTouch GoMail to log into your I’m InTouch PC and you will now be able to View/Send/Reply/Forward and add/save attachments locally from your IOS\Android device. (During first time access, you will be prompted to register that mobile device to receive notifications).

 

Main Features of I’m InTouch GoMail

Attachment Handling:   We are the only app that will allow users to remotely add attachments from the local host PC. At the same time, the user will be able to save attachments received in emails to the local PC.

Local Security: With the emails all being stored on your local host pc, you don’t need to worry about a privacy breach at your ISP anymore.

Conclusion:

With the I’m InTouch GoMail app and the I’m InTouch Remote Access Software, you no longer have to worry about confidential messages possibly being compromised at an ISP, yet you can check and respond to your email anywhere anytime. Together with the ability to add and save attachments from the host PC while on your mobile device, gives I’m InTouch users a versatile worry free remote email tool.