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More Than a Tool for Technical Support

Remote PC Software, Remote Support

Imagine having a single tool for your business that can handle your Technical Support, your Pre-Sales, and your General Customer Service enquiries. I’m OnCall is a very cost-effective tool that lets your business provide a centralized access point on its web site for customers to get help. It will ease tracking and communication between different departments and clients. Its newly implemented “Live Chat” and “Queuing” features will give customers a pathway to communicate with your company other than the phone.

Live Chat

The Live Chat feature of I’m OnCall can essentially eliminate your customer service phone lines. Customers can submit live chat requests by clicking the Live-Chat button on your web site which is embedded with an URL given by I’m OnCall.  Your agents simply pick up requests and perform real-time live chat with the customers via the Internet.  Customers may leave call-back requests if the queue is busy.

Queue Management

You can customize up to 3 URLs to embed into your web site to provide Live-Chat support to your customers.  For example, you may create a “Live-Chat (Pre-sales)” button, a “Live-Chat (After-sales)” button and a “Customer Service” button.  Each button embeds a different URL.  Different Live-Chat buttons will submit live-chat requests to a different queue.  You can assign different Agents to service different queues which is similar to how you would direct calls to different departments in a traditional phone support system.

Each queue can be configured differently to allow customers to submit a Live-Chat request to a particular Agent ID# (similar to entering an extension # in a traditional phone support system) or just submit a request for the next available Agent without specifying any Agent ID#.  (Please refer to the “Users Tab” section for details about configuring the Chat ID# for the Agents.)

You can configure the Greeting Message, the Disabled Message, and the Office-closed Message for each Live-Chat queue.  The Office-closed Message will be shown according to the Office Hour Settings.  You can also enter your greeting messages manually.

As you can see, I’m OnCall is a tool that not just works for Technical Support.  It is useful for other departments which need to deal with customers as well.  Keeping everything centralized will streamline your staff management, improve overall productivity and help you to provide good customer service.

Wakeup-on-LAN for Your Windows Can Save Energy and PC life

Remote PC Software,

Having a server at home is a great luxury. However having a computer running 24×7 is an extreme waste of energy. Turning it on and off manually is not very appealing too. Luckily we don’t need to do either any more. Your Windows PC can easily be configured to be shut down when not in use and with I’m InTouch, it can be woke up remotely upon access.

For companies that are environmental conscious, I’m InTouch’s Wakeup-on-LAN function will provide a great means to reduce energy usage.

How does the Remote Wake-Up feature work?

If you attempt to remotely access your computer which has been powered off, I’m InTouch will notify another I’m InTouch computer on your local network to send a wake-up signal to turn on your computer.  In order for remote wake-up to work, at least one computer on your network must be on and designated as the wake-up proxy in I’m InTouch to send the wake-up signal to other computers.

What are the requirements for Remote Wake-Up?

• A minimum of 2 PCs on the same wired network with the I’m InTouch client software installed. At least one PC must be designated as the Wake-Up Proxy and be powered on to wake up other computers on the network.

• The computer you want to wake-up must have a BIOS and a network card that support Wake-Up-On-LAN. This feature must also be enabled in both the BIOS and the network card properties in Windows.

• The administrator must enable the Remote Wake-Up function in the user settings page of the I’m InTouch computer you wish to power on and assign a Wake-Up password.

How do I enable Remote Wake-Up in my I’m InTouch administrator account?

1. Login to your administrator account from www.imintouch.com.

2. From the List of Computers page, check those computers of which Remote Wake-Up properties you wish to change and click the User settings/Activate link.

3. On the User Settings page, ensure that the Remote Wakeup feature has been enabled for each computer. We also recommend enabling the Remote Wake-Up Proxy option so that any computer on the same network can act as the proxy to wake up other computers. Remember, at least one computer has to have the Wake-Up Proxy enabled and be turned on in order for other computers to be remotely powered on.

Using our patented I’m InTouch Remote Wake up technology will ensure continuous compliance with your green IT policies, and take advantage of the cost savings in power management.

I’m InTouch Helps You Support Remote Workers

Remote PC Software

Do you have workers who travel frequently or often work away from the office setting? Given the proper resources, a computer, an Internet connection and access to the company’s internal network, more and more people are opting to work from home or other remote locations. All these remote workforce puts forward increasing challenges to your IT Service desktop support them.

Make Services Available 24/7

The more scattered your workforce becomes; the more crucial it is to provide services around the clock. With the I’m InTouch service, your remote staff would have 24/7 access to their host systems in the office. And with our patented technology, there is no need for costly VPNs to be configured and maintained.

Security Measures

Traveling workers also pose greater security threats, because their devices are constantly at risk of being lost, stolen, or broken. If they use I’m InTouch to remotely work on their office PC’s, all data remains secure on your office premise. They don’t need to duplicate files and data onto their laptops. So there is no worry about confidential information being leaked if their laptop/mobile devices are lost or stolen.  This along with the 256-bit SSL Data Encryption, Dual Login Passwords and other security measures, I’m InTouch provides you with a safe and secure remote access solution.

Managing remote employees has its challenges but with the I’m InTouch service, businesses can provide a tool that supports their remote workforce easily and efficiently.

Companies Increase Sales Using Webinars

Web Conferencing

Webinars are virtual meetings that connect people from anywhere in the world and are used for a variety of purposes. Webinars can be effectively used as sales promotions to present and publicize a new product or product line. In today’s “Hurry up because I do not have time to waste” world, the webinar has rapidly become a tool for business to increase productivity while reducing cost.

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To conduct a successful webinar, you need to be use a reliable webinar platform. I’m InTouch Meeting is that platform!

With our sophisticated, yet easy-to-use features, you can create an interactive learning environment with I’m InTouch Meeting within minutes. The benefits include:

  • Easy interface to send invitations and host web conferences
  • Simple participant login process
  • Unlimited on-line meetings for multiple users with no overage fees
  • Secure web conferencing with passwords, data encryption, session time outs and more
  • Interactive user features such as whiteboards, file transfers and remote printing

I’m InTouch Meeting will help your business attract a larger audience to pitch your product. It can be used for remote presentations and, solve potential client problems which helps convert leads to sales. I’m InTouch Meeting can also be used to conduct remote training and help building relationships with new customers. With a low monthly fee, you will find out the I’m InTouch Meeting is one of the most cost-effective web-conferencing solutions in the market today.

 

I'm OnCall

Benefits of Help Desk Software

Remote Support,

For those consultants and IT help pros who support multiple clients, not only can the standard model of on-site visits get tiresome, but it can be expensive and inefficient. That is why adding remote support to your service options can be a real boon to your business. Your clients will appreciate the timeliness and savings provided by this option. You will find the convenience brings a bit of sanity back into your work day too. I’m OnCall is a cost-effective, secure online help desk software which allows organizations to offer remote support over the Internet to their customers.

I’m OnCall helps improving your customer satisfaction ratings and competitive edges. You can expedite the time it takes to resolve a problem with our remote support technology while reducing your overall service cost.

Main Benefits of I’m OnCall

Remote Control – With the customer’s permission, a temporary remote control session is established with his/her computer. Any technical issue can be resolved with ease.

Live Chat – I’m OnCall gives you 3 customizable URLs for embedding into your web site. You can then easily implement a Live-Chat customer service feature on your web site within minutes. One agent can simultaneously chat with multiple customers to facilitate busy “call” volume. Not only that it is impossible to achieve with the traditional phone system, it can actually save cost by eliminating the need of installing numerous physical phone lines.

Customization – Enhance your professional image and branding with a customized banner on the support session page. It can include your company logo, slogan, agents’ photos, etc.

Incident Tracking – Your agents or service representatives will benefit from the incident logs. They will help your company to provide better service to your customers.

Customer Rating - An automatic post-session survey can be conducted to measure customer’s rating on the support service they have just received.

 

Working remotely sure makes the job easier in many ways. If you are planning to add remote support services to your organization, give I’m OnCall a try!!!

How To Add Attachments to Your Emails Remotely?

Remote PC Software

Have you ever been concerned about having all your emails stored at an ISP’s servers? Where once breached, all your private data is compromised. Or have you ever wanted to check an email that you received at your home PC while out on a remote location? How about adding an attachment from your local computer while composing an email remotely?

Now free, with our new I’m InTouch GoMail App, you will be able to View/Send/Reply/Forward Outlook emails from your IOS or Android device remotely and still have all your activities completely logged on your Outlook locally. Also you will receive notifications of new emails received at your Outlook to your Mobile device.  Plus, only with our new I’m InTouch GoMail App, you will be able to add attachments and save attachments to/from the local PC that you are accessing from your Mobile device.

With all your email activity kept locally, you will not have to worry about any privacy breach at your ISP.

 

How Do I Get the I’m InTouch GoMail App?

-          I’m InTouch GoMail can be downloaded for free from the Apple App Store or Google Play (Available in October!)

* Your Outlook computer must be I’m InTouch-enabled

How Does It work?

-          The I’m InTouch Desktop software must be installed on your host pc (The PC that you want to have access to remotely).

-          Make sure Outlook is configured as your mail client for I’m InTouch on this host pc.

-          From your mobile device, use I’m InTouch GoMail to log into your I’m InTouch PC and you will now be able to View/Send/Reply/Forward and add/save attachments locally from your IOS\Android device. (During first time access, you will be prompted to register that mobile device to receive notifications).

 

Main Features of I’m InTouch GoMail

Attachment Handling:   We are the only app that will allow users to remotely add attachments from the local host PC. At the same time, the user will be able to save attachments received in emails to the local PC.

Local Security: With the emails all being stored on your local host pc, you don’t need to worry about a privacy breach at your ISP anymore.

Conclusion:

With the I’m InTouch GoMail app and the I’m InTouch Remote Access Software, you no longer have to worry about confidential messages possibly being compromised at an ISP, yet you can check and respond to your email anywhere anytime. Together with the ability to add and save attachments from the host PC while on your mobile device, gives I’m InTouch users a versatile worry free remote email tool.